Inbound Sales Certification

This course teaches the inbound sales methodology used by high-performing B2B and B2C sales teams: meeting buyers where they already are, qualifying fit without applying pressure, and acting as a trusted advisor across the entire buyer's journey. You will learn how to build buyer personas, run discovery calls that uncover real pain points, handle objections constructively, and close deals that stick using frameworks like GPCT and BANT. By the end of the course you will be able to run a complete inbound sales process from first contact through qualification, a tailored presentation, negotiation, and a clean handoff to onboarding. It is designed for SDRs, account executives, and anyone who wants to sell in a way that buyers actually appreciate.

Course content (3 modules, 9 lessons)

Foundations of Inbound Selling

  • What Is Inbound Sales and Why It Works
  • Understanding the Modern Buyer's Journey
  • Building Buyer Personas and Identifying Good-Fit Prospects

Engaging and Qualifying Prospects

  • Prospecting and Connecting Without Interrupting
  • Qualifying Opportunities with GPCT and BANT
  • Running a Discovery Call That Uncovers Real Pain

Advising, Closing, and Growing Accounts

  • Delivering a Tailored Sales Presentation
  • Handling Objections and Negotiating Win-Win Deals
  • Closing the Deal and Handing Off to Customer Success